Shipping Policy

DELIVERY

– HOW DOES THE DELIVERY PROCESS WORK?

You will receive your order, safely packaged, from one of our reliable delivery partners: DHL, DPD, Hermes, or TNT. Some oversized articles will be sent via freight forwarding agencies. Once your order has been dispatched, you will receive an e-mail from us containg your tracking number, allowing you to monitor the status of your delivery. You can also monitor the status of your delivery through the ‘My Account’ menu option.

Deliveries made via freight forwarding agencies will be delivered to the nearest public curbside.

 

DELIVERY TIME

– HOW LONG WILL IT TAKE FOR MY PACKET TO ARRIVE?

We offer one standard delivery option, which usually takes between 3-5 working days. Actual delivery times depend on our delivery partners and may vary. If your delivery is seriously delayed, please contact our customer service team to resolve the problem.

 

COUNTRIES AND PRICES

– WHERE DO YOU DELIVER? WHAT DOES DELIVERY COST?

All prices listed on our site include VAT and shipping to addresses in the United Kingdom. Shipping for articles outside the United Kingdom will be calculated separately, and please contact our customer service.

Shipping to the UK Mainland only. We do not send items to DHL Packstations. Items cannot be picked up in our warehouse.

For some deliveries in non-EU countries (with the exception of Switzerland), additional country-specific tariffs may be charged by the local authorities. Payment of these charges is the responsbility of the customer. Please check with your local customs authorities.

 

NO-ONE HOME

– WHAT HAPPENS IF NO-ONE IS AT HOME WHEN MY DELIVERY ARRIVES?

In cases such as these, your delivery will either be left with a neighbour or stored at a service point for your specific delivery agent, ready for you to collect at your own convenience. The tracking number provided to you upon the dispatch of your order will allow you to check the location of your item at any time.

If your delivery is to be made via freight forwarding agency, a delivery time will be arranged with you over the telephone.

 

DAMAGED DELIVERY

– MY PACKAGE WAS DAMAGED DURING DELIVERY

Please check your delivery for damage upon receipt. We send only new goods, but unfortunately packages can be damaged during transit.

IF YOUR PACKAGE IS DAMAGED DURING TRANSIT:

Please inform us within seven working days from receipt of your delivery, including photos of the damaged packaging and articles, via e-mail.

 

GOODS NEVER ARRIVED?

PLEASE NOTE

Delivery throughout the EU can take anywhere between 3-5 working days from the date of dispatch. Please remember that we will only dispatch an item once payment has been received.

 

IT HAS BEEN MORE THAN FIVE DAYS AND MY DELIVERY IS STILL NOT HERE

If your delivery has not arrived within five working days of dispatch, please check the delivery status via the online tracking system of your designated delivery service. Your tracking link and tracking number will have been sent to you via e-mail upon placing your order. Please contact the designated delivery service and have your tracking number ready with queries.

If this does not solve the problem, please contact us and we will gladly help you resolve the issue.

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