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Shipping Policy

Congratulations! You found the perfect sit-stand desk for your home or office, and now you’re wondering how it will get from us to you – and, if you’ll have to come out of pocket for shipping. Here’s a quick overview of our shipping policies so you can know exactly what to expect.

Shipping & Handling

We proudly offer FREE shipping via DPD and Tuffnells to the continental United Kingdom.The processing time for orders is the same day as you order. After that, delivery time within the United Kingdom is 3-5 days. Shipping to Jersey is NOT available. Shipping to International addresses are not currently available as a standard option. Please call or e-mail for the status and charges for your specific location. Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we unfortunately have no control over, your delivery may be delayed. We appreciate your patience in those instances.

Shipping Address Modification

Because we aim to fulfill orders as quickly as possible, after 12 p.m. London each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.

Return Policy

We want you to be completely satisfied with your FlexiSpot purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesnt quite fit. That is why we make returns easy.

Please send an email to sales-uk@eu.flexispot.com with your return request along with the order number included. Also, please let us know the reason for your return. We will issue a Return Merchandise Authorization (RMA) number.

General information for all returns

1.Due to your personal preferences, the return fee incurred, we do not bear the return fee

2.Original shipping charges will not be refunded.

3.The customer will be responsible for the cost of shipping a returned item back to us.

4.Returns must be made within 30 days of receipt.

5.Returned items must be in the original packaging. Items returned not in the original packaging will not be eligible for a refund.

Tracking Your Order

You should receive an email with your shipment notification and tracking information shortly after you place your order. Orders can be tracked at https://www.tuffnells.co.uk/track-and-trace and https://www.dpd.co.uk. If you have any shipping concerns, please call us at +44 203 7692 956 for assistance.

Order Cancellation

If you want to cancel your order, please email us at sales-uk@eu.flexispot.com or call us at +44 203 7692 956 (9am-5pm PST, M-F) within 1 hour of placing the order and before 12pm Central.

1.Most orders ship the same day. In the event your order has not shipped, you have 24 hours to notify us of the cancellation.

2.There are no cancellation fees for standard items canceled before shipment.

3.If the item has already shipped, it is subject to our standard return policy.

Backordered Items

In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.

Didn’t find the shipping information you were looking for? Just give us a call at +44 203 7692 956 and we will be happy to assist you.